Frequently Asked Questions
In the FAQ below, we provide answers to frequently asked questions. Is your question not listed or do you have a specific question? Then contact us or send a chat. We are happy to answer your questions!
Order & Payment
Where can I enter my discount code?
After you decide to pay for the products in your shopping cart, a bar will appear on the right-hand side, under your product(s), where you can enter your discount code. Depending on the type of discount code, it is or is not possible to use multiple codes at the same time.
I have something special to report for my order, where can I do this?
When you click on your shopping cart, there is space at the bottom left to place your comment. We will read your comment carefully before processing your order and will contact you if necessary.
If you forgot to do this when ordering, please contact us.
My order is a gift, can I have it wrapped?
Of course. You must report this as a comment, using the above method. We are prepared to pack the order for you just like in the store.
The product I ordered appears to be sold out, what now?
We will first contact you to discuss your wishes if the product is sold out. Products that are not in stock can be delivered later.
I did not receive a confirmation email after purchase, what now?
We will automatically send a purchase confirmation email. If you cannot find it in your inbox, it may have ended up in your spam box. If this is not the case, please contact us at +31626207170 or email@example.com.
What is the processing time of my order?
If you order on working days before 3:00 PM, we will process your order within a maximum of 2 working days. If you place your order on the weekend, the 2 working days will start from the following Monday. However, we aim to ship within 24 hours.
Delivery & Return
How will my order be packed?
After we have received your order, we pack your order carefully and securely, in sturdy boxes with filler chips if necessary. To ensure sustainability, we use as much cardboard as possible for webshop orders that has already been used for the supply of our stock. We believe that every brewery and company can contribute to a better tomorrow!
After packing your order, your package will be delivered by us to one of the postal carriers available in the Netherlands within two working days.
What are the shipping costs?
The shipping costs for the Netherlands are € 8.50 for packages up to a maximum of 10 kg and a package size of 100x70x50cm. The shipping costs for packages of swords weighing more than 12 kg and larger than 100x70x50cm will be agreed in consultation.
Of course you can also decide to pick up your order free of charge at our store, Verdins Bierwinkel, in Rotterdam.
Can I track my order?
You will receive a track & trace code by email, with which you can track your order. The track & trace codes are created no later than on the day of shipment. You will also receive an email from us that your package has been offered to PostNL.
What is the delivery time?
Depending on how busy PostNL is, the delivery times of PostNL in the Netherlands are approximately 1 to 2 working days.
You understand that we have no influence on the delivery of your package by PostNL. Delivery depends on how busy they are. If your package has not been delivered despite the track & trace code, please contact us immediately. We will get right on it for you. Of course, in the event of defects, the costs are entirely for our account.
Something is broken, now what?
It's very sad that this happened! Send us a photo of how you received the package/beer/glass and contact us at firstname.lastname@example.org. We will do our best to solve this for you as best as possible!
How do I return an order?
You can simply use the box you received from us for this. Just make sure you close the box properly again. So make sure you don't throw the box away!